It is hugely beneficial to have a single-source relationship with a company like TNS which has the expertise and capability to deliver a full suite of services to us.

Gerald Robinette, CEO at Appalachian Wireless

Appalachian Wireless Boosts Mobile Roaming Services with New TNS Agreement


Background

Appalachian Wireless has provided wireless telecommunication services since 1995, and has grown to become the fifth largest Rural Cellular Association member. It has actively invested in its portfolio and has now evolved to offer a comprehensive suite of voice and content services, via a CDMA network.

Business Challenge
Appalachian Wireless wanted to strengthen and expand its mobile roaming program with a reliable solution set that maintains and improves its already high standard of service to its customers.

Solution
Appalachian Wireless is implementing fourteen of TNS’ roaming, network and database solutions. TNS will help Appalachian Wireless boost its voice and data roaming coverage, gain efficiencies from improved roaming analytics and enhance customer care.  

This latest move by Appalachian Wireless supports the expansion of its roaming footprint through a direct link into TNS’ CDMA call processor. Appalachian Wireless has also become a member of TNS’ global roaming hub for CDMA operators, which has been designed to simplify roaming agreement management, by enabling each member to automatically access voice and data roaming with others.

Appalachian Wireless is also using TNS’ accurate call routing and number portability solutions, as well as wireless clearing and settlement.

 

Read the full case study


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