For us, choosing TNS was the most sensible solution. TNS provided a robust network but also allowed us to implement our solutions to our customers in the same way we are accustomed to doing.

Jim Lavine, Chief Technical Officer, Telespree

Telespree Chooses TNS for Signaling and Hosting Services


Background

Telespree Communications, based in San Francisco, California, is a leading provider of on-device self-service solutions for wireless carriers. Telespree provides a Self-Service Platform for automated Over-the-Air (OTA) device activation, account enrolment, and on-going account management (Self-Care) using only the wireless device without the aid of call centers, retail sales, or IVR systems.

Business Challenge
Telespree was in search of a provider that would provide a full suite of signaling and hosting services to its customers. The organization wanted to be able to provide authentication and activation services through a secure network while at the same time keeping overhead expenses down.

Solution
Telespree uses TNS’ suite of SS7 signaling, hosting and ANSI-41 messaging services to connect its Tier 1 and Tier 2 carriers to the TNS network. The customers use the network to authenticate and activate wireless devices. This powerful combined solution reduces wireless carriers operating expenses related to customer activation.

TNS works with Telespree to provide a unique, tailor-made solution to meet the company’s specific needs. New mobile customers are able to simply turn on the phones and Telespree, with TNS signaling support, activates the new account on its wireless customer network. This enables wireless carriers to recognize revenue faster, and reduce expenses associated with customer care and in-store activations.

Read the full case study.


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