CO-OP Shared Branching Links with TNS to Enhance Service to Members
CO-OP Shared Branching has signed up to use Transaction Network Services’ (NYSE: TNS) TNSLink solution to provide a more robust communications infrastructure to participating credit unions, in turn enhancing service to members.
For credit unions offering shared branching through CO-OP’s Next Generation Network (NGN) technology, this means increased reliability, flexibility, volume capacity and around the clock system monitoring. TNSLink is a fully managed end-to-end data communications solution which utilizes TNS’ PCI-DSS certified backbone network, the largest fully-managed, value-added network in the payments industry. The network is monitored around the clock, 365 days a year, providing flexibility and reliability to CO-OP, preventing downtime and loss of data.
The 24 x 7 monitoring aspect has become particularly important as CO-OP’s NGN has migrated into a universal hub, connecting credit unions to a range of CO-OP products and services that give extended access to members at any time of day or night, such as CO-OP Fast Branch kiosks and CO-OP My Deposit (remote deposit).
Eric Skinner, Director of IT, CO-OP Shared Branching said, “We chose TNS because of its reputation as a provider of high quality solutions in the financial processing industry. Because of their long term relationship with CO-OP Financial Services, we are confident in their ability to help us enhance our connectivity with participating credit unions so they can offer optimal access to members, whether through shared branching or other product choices.”
Jim Foster, Senior Vice President (POS Division) at TNS, added “We are delighted that CO-OP Shared Branching will be using the TNSLink solution, through which it will receive state of the art network coverage with 24 hour monitoring and online services to share with its members. Even with the increase in online banking, research by the American Bankers Association has shown that 92 percent of people still visit a branch at least once a month to conduct a transaction.
“The scalability of TNSLink also means there is the potential to expand the solution in the future if required. With the majority of branches going live in the next twelve months, members will soon be able to benefit from greater convenience and improved service.”
