Telespree Selects TNS for SS7 Signaling Solutions
Telespree Communications, a leading provider of on-device selfservice solutions for wireless carriers, has selected Transaction Network Services (NYSE:TNS) to provide a full suite of SS7 signalling services and hosting solutions.
Based in San Francisco, California, Telespree provides a Self-Service Platform for automated Over-the-Air (OTA) device activation, account enrollment, and ongoing account management (Self-Care) using only the wireless device without the aid of call center, retail sales, or IVR systems. The Telespree patented solution for wireless carriers significantly reduces customer care and distribution costs while improving the end user experience, delivering distribution flexibility and generating additional revenue opportunities.
Telespree will use TNS’ suite of SS7 signalling, hosting and ANSI-41 messaging services to connect its Tier 1 and Tier 2 carriers to the TNS network. The customers will use the network to authenticate and activate wireless devices. This powerful combined solution will reduce wireless carriers operating expenses related to customer activation.
TNS worked with Telespree to provide a unique, tailor-made solution to meet the company’s specific needs. New mobile customers will be able to simply turn on their phones and Telespree, with TNS signalling support, activates their new account on its wireless customer network. This enables wireless carriers to recognize revenue faster, and reduce their expenses associated with customer care and in-store activations.
Jim Lavine, Chief Technical Officer of Telespree said: “For us, choosing TNS was the most sensible solution. TNS provided a robust network but also allowed us to implement our solutions to our customers in the same way we are accustomed to doing.” Lavine continued, “We were able to transition to TNS’ services without the complications or confusion that usually comes along with such decisions. It is pleasing because we are able to offer familiar services to our customers, only now things run much more quickly and easily than before.”
By taking advantage of TNS’ services, Telespree will have access to 24x7x365 helpdesk services with live real-time support. Chuck Leppert, Executive Vice President and General Manager of Telecommunication Service Division, for TNS, added: “We are pleased to be working with Telespree to improve their business process and increase their ANSI-41 capabilities. At TNS, we pride ourselves on the level of service we are able to deliver and strive to exceed customers’ expectations.
“With technology continuing to evolve, wireless carriers are increasingly recognizing the need for enhanced signalling and hosting services as a way to gain competitive advantage.”
