Xchange issue 13

Apr 18 2011

Service - The Key Differentiator

The latest issue of Xchange is now available. In this issue we consider the importance of service in the financial markets.

  • Roger Aitken, freelance writer and regular contributor to FOW and e-Forex magazines considers the role service plays in building trust in business relationships.
  • Olof Neiglick, CEO of Burgundy, speaks about how service is impacting its business and what demands the market is placing on the exchange.
  • Paul Bollander, Managing Director of Asia Pacific for SIX Telekurs, provides an insight into how the seamless flow of information across many different communication networks is a crucial service element.

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