Operators can now more easily mitigate the risks associated with roaming activities thanks to a series of enhancements which Transaction Network Services (TNS) is making to its advanced 4G roaming ecosystem called the TNS Data Services Hub.
Designed to provide operators with scale and overcome interoperability issues across multiple vendor variants and protocols, the TNS Data Services Hub is believed to be the first of its kind in the industry. The new roaming risk mitigation features being introduced include data capping, usage notifications, opt-in/opt-out, automated roamer greetings, tiered classes of service and data throttling.
Paul Florack, Vice President of Product Management for TNS’ Telecommunication Services Division, said: “We are delighted to be announcing the availability of these essential new features for members of the TNS Data Services Hub. Our hub helps operators to work more effectively together to expand their national footprints as well as connect with international partners. These new capabilities are of vital importance to operators as they will provide a more efficient and effective way of controlling roaming costs.
“Of equal importance is giving operators the ability to better communicate with subscribers to ensure they are fully aware of their roaming status and usage. This will help improve the subscriber experience, avoid dissatisfaction and reduce churn.”
Operators can deploy the data capping feature to place a limit on subscribers to help minimize bill shock and unnecessary use of data when roaming internationally. This will provide peace of mind for operators who currently experience extensive data roaming charges from their roaming partners. Operators can also offer tiered levels of service with different data limits based on the variety of packages they may offer.
The automated roamer greeting feature is expected to be particularly welcomed by operators. This allows operators to inform their subscribers with specifics about their data plan and usage limits, as well as customer service information when they are out of the country.
Usage notifications can be delivered to subscribers to keep them up to date with how they have used a certain percentage of data allowed under their data cap. Subscribers can also elect to opt-in or -out of international data roaming, and data throttling will allow operators to provide faster or slower data speeds for particular subscribers based on their chosen data package.
Mr Florack added: “We have an exciting program for deploying new features and functionality for the TNS Data Services Hub planned for this year. Operators can look forward to, among other things, new data optimization capabilities, VoLTE roaming and emergency hub break out.”
The TNS Data Services Hub provides a technical and business framework for simplifying LTE, as well as next-generation data connectivity, interoperability and roaming needs among participating operators. Members of the hub can deploy crucial LTE data roaming, VoLTE and next-generation services which play a key role in helping operators realize high margin roaming revenues, grow ARPU and prevent the churn of high value subscribers.
As a hosted solution, member operators can optimize capital and operational resources during the evolution, activation and implementation of next generation data services. The hub also includes IPX connectivity and diameter signaling solutions.
From small rural operators in the US to the largest multi-national carriers, TNS has over 500 operator customers and addresses the full needs of wireless and wireline operators in the US and globally. TNS’ networks have been specifically designed and configured for the transmission of transaction-related time sensitive data and support a variety of widely accepted communications protocols.
Since it was founded in 1990, TNS has grown to provide services in more than 60 countries across the Americas, Europe and the Asia Pacific region, and offers 24x7x365 support via its Network Operating Centers in the US, UK and Australia.